Before making any reservation, please read carefully our Set of Policies. Inquiry?
Check-in time: 3pm • Check-out time: 12noon
For your convenience and to protect your health,all our Guest Rooms and Suites are Non-Smoking.In fact, smoking is prohibited anywhere inside our buildings.
Payment: We accept American Express, Visa and Master Card only. A valid credit card and a government issued photo ID must be presented at our front desk at the time of check in. Minimum age to make a reservation is 18 years. Reservations:
To confirm a reservation, the total amount of the reservation must be paid.
For the refund of the deposit, MINUS A CANCELLATION FEE EQUAL TO ONE NIGHT PER ROOM, all cancellations must be received by us at least 7 days before the Guest's scheduled check in time. After that date, or if Guest does not show up, no deposit will be returned. No refund granted in the event of an early departure. DEPOSITS OF THE "RUN OF THE HOUSE" ROOM/RATE TYPE ARE NON-REFUNDABLE.
Some promotional rates and Online bookings may have a different cancellation policy.
9% Room Tax and $10.00 per room per night Energy/Service Fee, apply to all rates, except when expressly indicated.
IMPORTANTE NOTICE: FOR YOUR CONVENIENCE, WE PROVIDE FREE PARKING THAT YOU MAY USE AT YOUR OWN RISK. WE ARE NOT RESPONSIBLE FOR LOSS OR ANY DAMAGE CAUSED TO THE VEHICLE OR ITEMS LEFT INSIDE OF IT.
WE RESERVE THE RIGHT OF ADMISSION. EXCEPT ON CONFIRMED RESERVATIONS, WE RESERVE THE RIGHT TO CHANGE, WITHOUT NOTICE, THESE OR ANY OTHER RULES, RATES, PROMOTIONS, AND CONDITIONS PUBLISHED HERE OR IN ANY OTHER ONLINE OR OFFLINE SOURCE.
Oceana's Policy for Hurricanes and other Acts of God
In the event that an Act of God (as defined by proper authorities) impacts Oceana at any time during a guest's stay, interrupting commodities such as power and/or water, Oceana will waive all cancellation or early departure fees, if Guests decide to cancel or depart before the scheduled check out date.
If Guests are forced to extend their stay at Oceana due to such Act of God, they will receive a 10% off the rate they originally paid, on the extra nights. This is subject to availability.
Except on confirmed reservations, we reserve the right to change or eliminate these policies at any time, without notice.
Member of the Puerto Rico Hotel & Tourism Association.