Oceana Hostal Playero

For your convenience and to protect your health, all our Guest Rooms and Suites are Non-Smoking.  In fact, smoking is prohibited anywhere inside our buildings

Payment:
We accept Visa, Master Card, American Express, Debit Cards, Traveler Cheques and Cash. A valid credit card and a government issued photo ID must be presented at our front desk at the time of check in. Minimum age to make a reservation is 18 years

Reservations:

To confirm a reservation of 1 or 2 nights, it must be PRE-PAID IN FULL. To confirm a reservation of 3 or more nights, a TWO night stay deposit plus tax is required.  The remaining balance is due at check in time. Some promotional rates may require other payment conditions

Cancellations:

These policy does not apply to Online Bookings nor Promotional Rates. For a refund of the deposit, MINUS A CANCELLATION FEE EQUIVALENT TO ONE NIGHT STAY PLUS TAX PER ROOM OR SUITE, all cancellations must be received by us at least 7 days before the Guest's scheduled check in time.  After that date, or if Guest does not show up, no deposit will be returned.  No refund granted in the event of an early departure. At our whole discretion, we may grant a refund in cancellations or early departures due to acts of God, as determined by proper authorities

ONLINE BOOKINGS & PROMOTIONAL RATES HAVE THEIR OWN SETS OF RULES

Oceana's Policy for Hurricanes and other Acts of God

In the event that an Act of God (as defined by proper authorities) impacts Oceana at any time during a guest's stay, interrupting commodities such as power and/or water, Oceana will waive all cancellation or early departure fees, if Guests decide to depart before the scheduled check out date

If Guests are forced to extend their stay at Oceana due to an Act of God (as defined by proper authorities), they will receive a 20% off the rate they originally paid, on the extra nights. This is subject to availability. 

Unless on confirmed reservations, we reserve the right to change or eliminate this Hurricane Policy at any time, without notice.

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